Frequently Asked Questions
Need help? Check out our extensive list of FAQ below.
--We are located in DOTHAN, ALABAMA at 3759 Ross Clark Circle Suite 2, Dothan, Alabama 36303.
--All rooms are $30 per player including tax.
--An escape game or exit game is a themed room filled with puzzles. Your team will be locked inside to find clues, crack codes, get out of the room and beat the clock. Hurry, you only have one hour and it goes faster than you'd think!
--In an event that you don’t make it out, you do become a part of our game forever… Just kidding! Our staff will come in, explain how to solve the remaining puzzles if you would like so that you’re not left hanging, and then you’re free!
--No! Fire Code prevents any exit door from physically hindering unrestricted egress. You are free to leave the puzzle room at any time during gameplay. Unfortunately, reentry is not fair to the other players so you may wait in our lobby for your group. In the event of an emergency, your host will be at the door to escort you to the safest exit.
--You can make your reservation conveniently through our online calendar after choosing which game you want to try. Simply follow the prompts to choose the theme you want to try, the size of your party and finally the date and time you wish to play. You will enter the players' names and pay online so that upon arrival you can get right into your room. You can also start your adventure right here by clicking Book Here.
Kids 10-13 will love our rooms, but they'll need an adult to supervise and help out. Since our puzzles are tailored for adults, our games are not ideal for young children. It is not recommended for children under 8 years of age, and kids under 14 need a paying adult.
--Yes, all games require an advance reservation. We are unable to take reservations over the phone or block rooms based on a conversation. If something happens and you don't show up we're out your payment and it would be too late to sell the room to someone else. Please make your bookings through our website's booking page.
--If there’s availability! But it’s much safer to make a reservation in advance and know for sure.
--As soon as you know your date and time you should book it. Our weekend slots fill up fast, especially if you are bringing a group. Your best bet is to book your whole group at once as the other slots may sell while waiting for the others in your group to book.
--Use the 'BOOK NOW’ button on our page to visit our online calendar on the booking page for detailed instructions. After choosing which game you want to try simply follow the prompts to choose the theme you want to try, the size of your party and finally the date and time you wish to play. You will enter the players' names and pay online so that upon arrival you can get right into your room. You can also start your adventure right here by clicking Book Here.
--Please give us a call and check if there are any openings. The occupancy of our puzzle rooms are limited first by the Fire Marshall then by the layout of the puzzle. We’ll do our best to accommodate your group. Murder at the Mansion is able to accommodate up to 10 players if all with one group; Time Warp can play 8 and The 13th Floor 6. You'll see different room max numbers on the booking page, simply make your booking for the max and be prepared to pay for the additional players upon arrival.
--Yes you can! Your group will be paired with another group for the same booking time. Your team will have a better chance of escaping with a larger group.
--If you want to make it a guaranteed private game, you would need to purchase all the slots available for that specific game.
--We have a large meeting room available by reservation. This is available on weekdays for team building and corporate groups but please email us to book an exclusive event. The conference room is available to book online for weekend events. You can contact us here with any questions. We have a small kitchenette with 2 burner stove, fridge/freezer, large toaster oven and kitchen sink if you wish to have your event catered.
--No, the puzzle rooms we have built are not frightening.
--Please let us know at least 24 hours in advance. We’re unable to offer refunds due to scheduling conflicts but rescheduling can be processed up to 24 hours before your slated mission starts. If you have any specific questions or concerns, feel free to give us a call at 334-446-7135 during business hours or email us through our contact page here.
--We are open from Friday through Sunday, and our hours range from 10 AM to 12 AM depending on the day. To book a room time, click Here.
--The person making the reservation should have a photo ID available and be able to vouch for their group. Your name will be in our queue so an ID will suffice.
--We’re located at 3759 Ross Clark Circle Suites 1&2, Dothan, Alabama. That’s between Montgomery Highway and Denton Road. Look for Bondy’s Ford’s huge American flag, then the US Post Office. We’re on the same service road used for the USPS. Watch for our logo above the front door on a stone building with green metal roof. Please don't confuse us with Club Escape at 4129 RCC. Some mapping programs have them as the first choice--be sure to select Escape Dothan. We are between Safelite Auto Glass and English Village.
--There’s ample parking available in the front and rear of the building. There are 2 handicapped parking spaces--one in front, one in rear--both with ramp access to the building.
--Please arrive and check in at our front desk 15 minutes before your game officially starts. That way you have time to sign in, use the restroom, stow your phone and watch a short scenario video. While we love visiting and 'talking shop,' arriving too early can put you in a position to have some of your game spoiled by the group coming out of your room. If you find yourself way ahead of schedule you can call ahead to see what the time frame is--if we're caught up we can possibly start you a bit early.
--The game itself is 60 minutes (or less if your team does great). Please try to arrive 15 minutes before your game starts, and allow for an extra 15 minutes after for pictures and just in case there are any questions. In short, prepare for about 90 minutes.
--Whatever you feel comfortable walking around in! You’ll be moving around as you look for your clues but there is no excessive climbing, crawling or running required. The 13th Floor requires a bit of physical movement and elevation change, comfortable shorts or pants might be better that skirts or kilts.
--While there is a bit of physicality required for slight elevation changes and moderate 'climbing,' most healthy players will have no problems. It is VITAL that you advise your GameMaster immediately of any health issues (such as pacemakers, heart monitors, epilepsy or seizures).
--Of course, but only in our waiting room. There is no photography or videography allowed inside the games. We want to make sure the mysteries are kept secret so everyone who comes has fun!
--You can also find and tag yourself on our Facebook page after your game. There are no selfies or pictures allowed inside our games
All good? Excellent. Book your escape game now.
The button to the right will take you to a booking page. See you soon!